Internal shared services
Measure internal services by the value they deliver.
Finance, HR, procurement and legal serve every other department. EVC shows what each service gives, how recipients rate it, and where value turns into anti-value at the seams.
The problem
What we usually see
Service teams are judged by volume, not by outcome.
Approvals and handovers eat time nobody accounts for.
How it looks in EVC
Three scenarios
Service catalogue as flows
Each internal service is a flow with its own element types, such as contract reviewed, position filled or payment approved.
Feedback in one click
Recipients rate by a link, without an account. Ratings can be anonymous.
Anti-value on record
Delays, rework and lost documents are recorded by the recipient and visible to the service team.
How it is measured
Numbers that describe value, not activity.
Inside EVC each shared service is a department with outgoing flows to the departments it serves.
- Net value per service: recipient value minus provider cost
- Plan vs fact per service and per recipient department
- Share of spend with no value
- Response time from request to rating
Next step
Start with one flow.
A pilot takes one department and two recipient departments over two periods. You will see the first seams within weeks.
Request a demo
See EVC on your own structure.
Tell us about your organisation. We will show EVC on an example close to yours and suggest a pilot: one department, two recipient departments, two periods.
- A 45-minute call with a walkthrough on a generic example.
- Cloud (EU) or on-premise, your choice.
- Pricing on request, sized to your structure.
Thank you. We have your request.
We will reply to the email you gave within two working days.